XPS Administration - IBM Pension Trust

Contact Us

Updated on 25 May 2021

As the impact of the Coronavirus is felt across the UK, we want to reassure members that looking after their pension is our top priority.
We are following government advice closely in handling the situation, and our key priorities are to ensure our members continue to receive their payments on time and to protect the health of our staff.
Whilst we have been planning for the current scenario and are committed to continuing to serve our members, we would ask that members only contact us if they have urgent requests. This is to ensure we can prioritise our efforts to those members most in need.
For anyone wishing to notify us of a bereavement or experiencing payment issues, please contact pensions@uk.ibm.com, or call and leave a message on 02392 568164.
As a reminder, MyPension can be used to update your personal details, bank details and beneficiary nominations.
In the meantime, thank you for your patience and understanding.
If you can’t get the answer you need from the information on this website, contact us. Remember, we can’t give you financial advice, but we can guide you.

Please include your full name and employee serial number in all correspondence.

Please use the form to submit your query. Alternatively you can contact us using the details below.

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Pensions Services,
IBM United Kingdom Pensions Trust Limited,
PO Box 41,
North Harbour,


Lotus Notes            


Telephone Helpdesk

Internal: 3725-8164
External: 023 9256 8164

Secure Fax

023 9256 0962

MyPension Helpdesk

Internal: 3725-4306
External: 023 9256 4306

Updated on 23 April 2021